Reviews
Recommend
Dignity/Respect
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Information
Cleanliness
Staff
Reviews
Queen's Hospital
2023-04-27
Person
4
5
0
Review of Queen’s - Accident & Emergency
27th April 2023
I couldn’t fault the care from the staff during my time at A&E.
Suggested improvements
The only thing I would say that could be done better is the amount of time it takes to get to the final destination. I was signed in, then waited around 45 minutes to be seen at Triage, only to be sent back to wait again in the Urgent Care to be seen again by another doctor who then had to refer me to ENT. My overall time at A&E was 5.5hrs.
Queen's Hospital
2023-04-27
Person
1
5
0
Review of Queen’s - Accident & Emergency
27th April 2023
Arrived 7pm to be with my father, left 3pm next day.
Only time a doctor was sighted was when we were intending to walk out at 3am having been left in a cubicle with my father on a trolley too small for him and nurses doing routine blood pressure, pulse examination etc.
Zero communication as to treatment plans, results of tests etc.
Worst hospital experience ever.
Suggested improvements
Everything.
Queen's Hospital
2023-04-27
Person
3
5
0
Review of Queen’s - Accident & Emergency
27th April 2023
Because I was left for hours and was only coz of pestering that was then cared for
The Dr I saw initially was really good
And the triage Dr also very good
Suggested improvements
Dealt with sooner
Queen's Hospital
2023-04-27
Person
2
5
0
Review of Queen’s - Accident & Emergency
27th April 2023
I ended up waiting for 14 hours waiting for results as each department thought I was referred to another and I just fell through the cracks despite asking a few times.
Suggested improvements
Actually follow through on entire journey of patient so they don’t fall through the cracks
Queen's Hospital
2023-04-27
Person
1
5
0
Review of Queen’s - Accident & Emergency
27th April 2023
I came in with breathing problems (heart rate 144) via ambulance. I spent over 10 hours there. In that time I had no observations done, I wasn’t checked over at all. All I had was a blood test and then waited 7 hours for the results and the doctor would not listen to me about my symtoms or breathing and sent me home. I am in the process of a massive complaint involving a solicitor as it was absolutely appalling
Suggested improvements
The whole service needs help
Queen's Hospital
2023-04-27
Person
4
5
0
Review of Outpatient Team 2
27th April 2023
Was seen early as I arrived early. Nurse was very po
lite and spoke up so I could hear her
Suggested improvements
I don't think it could be improved
Queen's Hospital
2023-04-27
Person
4
5
0
Review of Outpatient Team 1
27th April 2023
As received text msg for the feedback.
Suggested improvements
Not really other then wheelchairs availability.
Queen's Hospital
2023-04-27
Person
5
5
0
Review of Outpatient Team 2
27th April 2023
Very friendly staff and explained everything very clearly
Suggested improvements
I could not fault the service I received
Queen's Hospital
2023-04-27
Person
4
5
0
Review of Outpatient Team 2
27th April 2023
Care is always very good, but there is room for improvement
Suggested improvements
The Doctor did not explain things enough
Queen's Hospital
2023-04-27
Person
5
5
0
Review of Queen’s - Accident & Emergency
27th April 2023
The care and skill of all the staff was excellent.
Suggested improvements
Only thing was waiting to long for the pharmacy to deliver my tablets on my discharge.Waited over 3 hours,in the end i left and had to come back the next day to pick up my tablets and discharge letter.